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Return Policy
1. Eligibility
Products may be returned within 7 calendar days of receipt under China’s “no reason return” policy. Items must be unused, in original packaging, and include all accessories.
2. Non-Returnable Items
- Customized or engraved products
- Hygiene-related items (e.g., masks, personal care)
- Final clearance or damaged by customer
3. Return Process
To initiate a return, contact returns@renqiudec.com with your order ID and reason. You will receive a Return Authorization Number (RAN) and instructions. Return shipping is paid by the customer unless the product is defective.
4. Refunds
Refunds are processed within 7–14 business days after returned items pass inspection. Refunds will be issued via the original payment method.
5. Contact
- Email: returns@renqiudec.com
- Phone: +86-317-2836888